Hong Kong 2021 Retail Banking Competitor Benchmarking Report: HSBC, Standard Chartered, Bank of China, Mox Bank, ZA Bank, Hang Seng Bank, Citibank – ResearchAndMarkets.com

DUBLIN – (COMMERCIAL THREAD) – The report “Hong Kong Retail Banking – Concurrent Benchmarking 2021” has been added to ResearchAndMarkets.com offer.

This report examines market performance, retention risk and current account market share. It ranks the best banks in Hong Kong on a range of criteria, from digital adoption and user experience to rewards and money management tools.

Despite the impact of COVID-19, Hong Kong banks remain well capitalized and ready to support the recovery going forward. All incumbents increased their total divisional assets (ADT) in 2020.

Although the threat of a long-term low interest rate environment persists, profitability is unlikely to be affected as banks focus on controlling costs and non-interest income. As net interest margins across the banking industry contract due to the need for ultra-low interest rates, the importance of non-price factors has become significantly more important in the banking space. .


  • The use of digital channels peaked in 2020. However, the return to pre-pandemic habits appears to be underway. Standard Chartered, HSBC, Hang Seng Bank, and Bank of China all experience greater branch usage in 2021 than in 2020.

  • 38% of Citibank’s customers have joined it in the past five years, suggesting that its customer acquisition efforts have been successful.

  • HSBC is leading the way in cross-selling, with 20% of its customers owning three products with the bank. Challengers ZA Bank and Mox Bank are struggling in this regard due to a lack of services.

Reasons to buy

  • Find out which banks in Hong Kong are performing the best.

  • Find out which banks are threatened and perceived as late by customers.

  • Understand the Hong Kong retail banking landscape and how it can evolve based on key performance indicators.

Main topics covered:

  1. Abstract

  2. Financial performance, market share and cross-selling

  3. Channel traffic trends and digital adoption

  4. Client satisfaction

  5. Annex

Companies mentioned

  • HSBC

  • Standard charter

  • bank of china

  • Mox Bank

  • ZA Bank

  • Hang Seng Bank

  • Citibank

For more information on this report, visit https://www.researchandmarkets.com/r/mwacb0

About Christian M.

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